Lovely evening, good food and nice show. We had to leave the hotel in a hurry.Pickup was actually 30 minutes too early! But a nice evening all together.
I've been booking trips with Viator for years and have never been disappointed. However in this case I was. The package was supposed to be delivered to our hotel and we would find it waiting for us on check in. Thankfully the airport pickup was well organised but the package never arrived. I planned to use the things for the first day but they were not delivered. After phoning Australia at an expense from Vienna, the delivery was organised within 90 minutes but a lot of precious hours were wasted waiting for the delivery.
Note from Viator
Thanks for your comment. We will contact our local supplier and are following up to ensure this does not happen again. While we never like to hear about customers having substandard experiences, your feedback helps us to ensure our local suppliers provide a quality experience.