We booked the tour having arrived very early in the morning at Malpensa with a 7 hour wait until our daughter arrived at the airport. The tour was wonderful. The directions to the meeting site were clear and easy to follow despite a transit strike in Milan. Francesca was delightful and gave us a wonderful overview of not only the sights but the city of Milan as well. The tour ended on time and not far from Galleria Vittorio Emanuele where we met our daughter.