This was a reasonably priced cruise and I booked the wrong date. I called and the agent was very helpful, told me they would contact the cruise company next day as there were closed. I was given the direct contact details for the company to contact them as well. However, to my great surprise they sorted out the date issue after speaking to me that same night. All I had to do was print the voucher. I think there were some discrepancies with the cruise company. Customers should be advised to take the voucher to their desk. It must be exchanged for a piece of paper (boarding pass) in order to get on the cruise. I waited in a long queue and was then told I had to get a boarding pass. The agent took so long assisting the other customers in front of me and I missed the cruise. Then despite the fact there was another cruise right after I was told I had to wait an hour and a half later for a cruise. I was not impressed and found that this was a total lack of customer service. Hence after my first experience with the Kennedy Space Centre service provider I was disappointed.
The tour guide was exceptional and the tour was real value for your money. I would recommend all travellers to use Viator. The booking process was very simple and convenient as I booked a day before my departure. I did see some cheaper websites but none had the option to print your booking. Therefore, it was excellent for last minute arrangements. Keep up the great work.
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