Regarding the local operator the main problem was lack of information, I had to send many e-mails to get the information regarding the flights, time, schedule and also I had no representative supporting in the airport before and either after the flight… ok I did it, but just got it because I’ve asked a lot to local operator and also in the airport (and in many times I had the impression, due to responses way, they were upset with my messages) otherwise I would be waiting till today about the information and how to procedure…They don’t provided me, at least, the name of the air company! A had to discover in the airport half hour before the flight! Viator provided me a great support since the beginning of the process, but, unfortunately, this level of service and assistance was not the same with the local operator… Petra is amazing, the local guide (from Jordan) was very good and friendly, but I strongly recommend visiting through Jordan and not via Israel (Viator has good options from Jordan), the bureaucracy and security procedures are very hard if you are not from Israel, it is really a problem, believe me! In my personal opinion, they don’t like foreign people…I will never going back to Israel and never recommend to my friends….to my enemies, maybe….