There was a mistake with my booking. I had paid extra for the Penguin Plus upgrade but they only had me down for a general admission ticket. Thankfully it all got sorted out when we got to the Penguin Parade. If you purchase something other than general admission it might be worth checking they have the right ticket for you when you call to confirm the hotel pick up time. Its definitely worth paying the extra for Penguin Plus, I went at Easter so it was completely sold out and it was definitely worth being with the smaller group and getting to see the penguins right up close. Overall it was a very enjoyable day.
Had an amazing time on this trip. We had a friendly and knowledgeable tour guide and everything ran on time. The Great Ocean Road was just beautiful! Do the helicopter ride if you can.