London, United Kingdom
Our driver was Marvin...he was outstanding...very attentive to our needs!!! He is one of the nicest people I've ever met!!! A true class-act!!! This is my second time using Viator...If I go back to London, I'll definitely use them for my airport transportation.
This tour was fantastic! Our guide was Kid. He worked very hard to provide personalized attention to all in our group. He was tremendous! The Alps are spectacular to see at 11,000 feet! That said, I would recommend, though, that there is some way to let people know exactly where we pick up the bus in Lucerne. We almost missed it because there is nothing to identify where we are to be. Next to McDonald's is vague. There should be a sign or some other marker that denotes the tour meeting place. Also, it's hard enough to breathe at 11,000 feet; we didn't need some inconsiderate employee in the ice palace smoking a cigar; which in no way is the fault of the tour company. Other than that, no complaints. This trip is a must! If I ever make it back to Switzerland, I will do this tour again.
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