Guide was enthusiastic and very knowledgeable about the sights and sites of Florence. We had the god fortune of having very small group (just 2 of us for most of the time) and so had a very personal tour. Guide did not rush, spoke excellent English and allowed plenty of time for conversation and questions. A map of our route and the features we saw would have been helpful being newcomers to Florence. Would strongly recommend this tour, early in your visit as it is helps to orientate the visitor to the key attractions.
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