Pre-tour communication was excellent with prompt emails and instructions.. However buses did not seem to run to time when hopping off briefly and then waiting to hop on the next bus on the same route (understand traffic issues in Shanghai). Connnections between the 3 routes were difficult to understand when the next bus would be due (if on time) as they all ran at different frequencies. The result was we spent quite a bit of time just waiting for the next bus (sometimes up to an hour). There is also no seating at any of the stops and generally no shade so we were standing in 35 degree heat. At one stage, an employee who arrived at the wharf stop gave us directions and suggested we walk 10 mins to the next stop which we did. We did this on a couple of occasions and don't mind the walking but it's a shame to miss the audio commentary on the bus which is part of the experience we bought. On 3 occasions, we also had to change seats as the audio connections did not work. This service could be improved if they handed out timetables with the expected times of arrival at each stop for each route. At least you could plan your stops better and know when the next bus is due.
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