Tour East did a good job of organizing this tour. The tour itself is a nice view of the island for a day trip. It is family friendly as we were traveling with a 7 yr old. The lunch buffet was average and priced for the scenery (i.e., expensive for Bali standards but good view of the volcano summit - we did see people order ala carte so this may be an option).
All in all a positive experience, but some possible downsides to be prepared for - the tour has stops and, at all these stops, you will be approached to buy things (sort of like "exit through the gift shop"). Don't feel pressured, if you like something by all means haggle a bit and get it, we found some interesting pieces along the way (don't forget extra rupiah although many places take credit cards for an additional 3% fee)...you have to understand that this is a living for many of the people and they rely on tourists for wages. However, we did not buy things on every stop and found a polite but audible "no thank you" did the trick. Also, if you go during a busy time in Bali, be prepared for some traffic especially in the evening return to your hotel.
On a positive note, if you can request tour guide Kana, by all means do so. He will make sure you are well taken care of and is full of great info on the island. Great job Kana!
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