I chose this tour because of the hotel pick-up and drop-off service. Frank the guide was very polite and responsible. I booked last minute and was late back at my hotel the night before but he made sure he reached me about the pick-up time. The tour was packed with highlights of Suzhou (small garden and silk factory) including a bonus visit to an Embroidery Center where we had an enjoyable lunch (not the buffet from older reviews). Frank also did a very thorough tour of Zhouzhuang after lunch. We visited 2 old residences and did a gondola ride. April was a great time to visit with beautiful blossoms with crowds, though not yet out of control. We did hit a bit of traffic in Shanghai but that's expected. Overall the tour was excellent and I felt safe and taken care of. Highly recommended.
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