This was a 5 star location and a 3 star experience for our family. This is an expensive trip and a 6 hour (total) bus ride from Seville. When we arrived at the Palace there was an extended period of time in the parking lot as groups were assigned via languages. It appeared that the goal number for a group was 30 persons. We were put in a leftover group of English and combined with Portugese to get to 30 persons. The people were terrific but as each piece of information had to be translated into 2 languages, it took twice as long to see/explain the sights. Therefore, we had very abreviated tours/explanations of the amazing Palace. By the time we reached the magnificent gardens, we had less than 20 minutes to sprint through with very little information in order to reach our bus by the designated time. We would recommend that each tour group be a single language and not based on size of group.
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