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San Francisco, California
We booked our trip to Alcatraz in April 2011 for a 9.00 am sailing and fortunately printed off the details. When we arrived at the booth at about 8.30 am to get our tickets we were told we were not on the listing for 9.00 am but were down on their list for 3.30 pm that afternoon. We rejected this information and the ticket issuer then, after a discussion with us, went to her supervisor (Kevin) who listened to what we had to say and saw our paperwork and amended the tickets issued on the day and put his signature on them. This was not a good start to our holiday in San Francisco and we feel that somebody at your end had omitted our name on the correct list and then just put them on one of the last sailing of the day when they realised that our name hadn't been included.
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