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The visit to Pompeii was a wonderful experience and the tour via viator made it possible. The guide Andre is exceptional. We had 6 other tours this vacation and as good as the other tour guides were, Andre was the best: very knowledgeable, funny, and made sure that any questions were answered.
Maria the coordinator was pleasant but not as professional as Andre. At the end of the day, she exit to her train stop before the guests were dropped off at their final destinations. We were left trying to explain to the driver where our destinations were, in a foreign language.
Overall, a wonderful excursion still.
It was nice to go at our leisure, stopping where we want to. And our guide was very nice, catering to our requests. It felt more like a taxi drive to wherever we wanted to go to. We did not get as much out of this experience as if we were in structured tour with preset places to go to and detailed information on these places.
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