The pass itself worked very well. We had difficulty in converting your voucher to the pass at Milan Central because a) a violent storm brought down tram cables, giving us a 90 minute walk through a downpour and b) finding the Ticket-Mi kiosk closed when eventually we found it.
You could improve the service by a) opening a city-centre kiosk near the Duomo and b) giving more precise directions to Ticket-Mi.
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