Our flight was delayed 2 hrs due to accident at another NYC airport which closed all outgoing runways. When we arrived in Dublin no one was there for transport. And, there was no local phone number for us to call. Our choice was to call an 800 # in California which was 8 time zones away making it 2 AM or to call UK which is an international call. Fortunately, we found someone with international access who straightened it out. After 1 hr wait a cab driver appeared and drove us to the hotel. One would expect a professional car service to check if the flight is on time and arrive accordingly.
Note from Viator
Thank you for your feedback. We are sorry to hear your transfer service did not go as planned. Please note, although our 800-number directs you to our offices in Nevada, United States, we are open 24 hours a day, 7 days a week to assist with issues such as those you described in your review. Please feel free to give us a call at any time of day and one of our agents would be happy to assist you in resolving any matter you may have while out on your tour. We hope you enjoyed the rest of your stay in Dublin and wish you Happy Travels for the future.
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