My wife and I booked this trip online and when we arrived at the ticket booth in Koblenz the lady was extremely nice, spoke English and answered all out questions. The boat ride was wonderful, the crew were accommodating, and we got off at a couple of places; went shopping, toured a castle, and relaxed again on the ride back to Koblenz. This was so much fun and inexpensive, I know we will do it again one day.
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