We had a personal city tour of Cusco a day later than anticipated as there was a mix up of what language tour we wanted. the tour company was very apologetic and we enjoyed the thorough tour the next day. i was very upset as I left my camera in the car at the end of the tour. I called the tour operator in Cusco and they delivered the camera the same afternoon much to my relief!! i was very impressed with the speedy attention to my mistake. I would highly recommend this tour.
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