I visited Ottawa with the Viator city tour on August 9 (Tuesday).
When I booked the tickets (3 people) online, the voucher showed that the tour started from 9.30 AM. On the basis of that, I made my tour plan and bought the tickets for the Greyhound bus service, which was scheduled to leave Ottawa at 11.30 (August 9, Tuesday) AM for Toronto.
But when we reached the starting point of your city tour, we were informed that there is no tour leaving at 9.30 AM. Finally, the tour started at 10.15 AM and at 11.15 AM we had to leave the tour bus midway (in front of Westin Hotel) and rushed to the Greyhound station by taxi with my wife and child. This was really disappointing for us. After all, we are international tourists all the way from USA.
By the way, we really enjoyed the tour and your people were very nice to us. The day before we had a city tour in Montreal with Viator. It was also nice. So, I did not expect this kind of irregularity from Viator, and it made us stressed and forced us to have an incomplete tour.
The Viator booth took the voucher from us before the tour started. So I don't have the voucher right now which makes me unable to provide you with the voucher number of our tickets. But I am providing our names below which can help you find the voucher and take a look at it.
6319 Charlotte Pike # G3
Nashville, TN 37209, USA
Phone: 615 354 1343 (home), 615 403 4754 (cell)
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