Very disappointing, could not find Viator office and noone knew who you were. We thought we had a two day hop-on/off bus so we didn't use it much the first day, we got off and walked to sites. The lady giving the tickets said we should have read Page 82, of couse we did not have the booklet until the day we started our pass.
The two Transit tickets came in handy, museum pass was nice and we got to go through many museums, of course we had to walk to them since we did not get bus hop on for two days.
Next time I will make sure you have an office located in the town else I won't use you again.
Note from Viator
Thank you for your feedback!
Please note - Viator is an Online business, meaning that we don't have offices that you can visit in every city in which we sell tours. Directions for picking up your passes will always be listed on your voucher under the "Location" section, with contact information for the Local Tour Operator listed under the "Important" section, in case you have questions, get lost, or need any additional details.
I hope this information helps!
It was a great afternoon of sightseeing, It was capped off by the da Vinci's painting. The host was informative.