Fort Lauderdale, Florida
From the beginning we were picked up by a mini bus in Fort Lauderdale 25 mins late. When we arrive in Miami we were taken around several locations to 'pick' up other clients only to find they had 'changed to a different day. We pick up 1 couple then taken to a differnet hotel to wait for the coach which proceeded to collect other clients from a further hotel. Then finally we were on our way to Key West. When we arrived at Key West we were then subjected to going round in circles before being allowed off the bus as the tour guide decided to take 4 clients who had change their mind re a trip to collect their tickets which obviously cut into our time spent in Key West. Why they were not advised to collect their tickets themselves goodness only knows as we had to go and get our tour tickets ourselves.
On the return journey when we arrived back into Miami we again proceeded to drop clients off at their hotels. I spoke with the tour guide who then advised me the mini bus would collect us at the next stop. We waited for approx 40 mins for the mini bus to take us back to Forth Lauderdale.
In our opinion if it had been already arranged the mini bus would have been at the stop to pick us up. We believe it was only after I spoke with the tour guide she then telephoned for the bus to collect us.
We have been on many tours within the USA and quite frankly this was the most disorganised.
Perhaps the people running the tour should plan better as this would put people off booking again with Viator.