Our tour guide was VERY nice and funny, but it was difficult to understand her. Also, the ticket process when we first met up at the theater was very chaotic. We had to wait in a long line for our boarding pass and kept getting moved to different lines. It was unclear at the time as to WHY we were in these long lines and which line we were supposed to be in. We were not the only ones confused.
All and all, it was fun and informative, and I would do it again.