Koh Samui, Thailand
Pick up was on time, but trip was lacking in information as to where we were on the island during the tour. We were told when we arrived somewhere the exact location but in-between we did not know where we were. No maps were supplied to follow the route. We were taken to an elephant and monkey show which was not on the itinerary and which we did not want to see. This wasted at least 1 hour when we could have been shown some other places of interest on the Island. Overall I would say you need to make customers more aware of where they are on the Island, as you say on your information "overview and orientation".
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