Called and confirmed before 24 hours prior to tour as directed on voucher. We were told to be at a hotel that was 'next door' to our hotel about 45 mins before the scheduled start. After arriving at the appointed hotel which was really about two blocks away, the hotel concierge knew nothing about that tour company. We waited around outside for about 10 mins and they arrived and took us to meet the tour bus at another venue picking up others along the way for various tours.
It was good to have direct transport to the Shrine without having to figure out public transport on our own. The descriptions along the way was done in so many languages that I sometimes missed the English version. Good that there wasn't too much commentary. Stopped at the factory with some time to make purchases. At the shrine we had enough time to walk around and there were two services in progress. Return to the pick up point was drawn out with everyone to be dropped off. If you are looking for direct transport to and from Fatima without much more expectations, then this is for you.
We selected this tour because we had only one morning in Paris and wanted to see as many of the sights as possible. Called ahead as requested. Timely pick up at the hotel. Two other pick up stops and our tour started.. Paris traffic in the morning is horrible and the guide did a wonderful job of avoiding it when possible and talking those times when she couldn't.
The guide had a wealth of knowledge about the city and gave lots of photo ops. We were returned to the hotel at the scheduled time.
Called prior to collecting our luggage and was told at which exit to meet the driver. We waited there for 15 minutes and then I called again and was told that the driver was less than 7 minutes away. He eventually arrived about 10 minutes later. He escorted us to the van where a few other travelers were already inside and left us on the wrong side of the van to figure out that we needed to walk around.
The driver sped all the way, and grumbled when traffic slowed.
If traveling to Paris again, I'd much prefer to arrange the shuttle service located at the airport and hopefully avoid the extra wait time though no guarantee on the driver's attitude.