Los Angeles, California
I've used Viator while traveling in other countries before - and comparably speaking, this was horrendous. The check in process was extremely disorganized.. From the time of our arrival, we waited a good 1 hour, before our tour guide finally got on the bus and introduced himself. He started by complaining about how tired he was, having only gotten 6 hours of sleep. After his lousy, narcissistic introduction, we walked back around and looked at the Chinese Theatre (where we had been waiting all that time) again for fifteen minutes. No description, nothing. Just, "Here it is. Meet me again in 15 minutes." After that, we finally got back on the bus and began the tour. Mind you this was now about 10:05 (and we had been instructed to arrive at 8:45 am) We drove to see the Hollywood sign. Then drove by all of the stars homes. Our tour guide was very knowledgeable, but I couldn't help feeling that he was also completely full of crap. After seeing the stars homes, we drove down Rodeo Dr. Then, at 11:45, the driver/tour guide dropped us off at the Farmers market - again we were on our own. So, what was supposed to be a three-hour tour was actually more like an hour and forty minutes. After eating lunch on our own for 45 minutes, a different driver came to pick us up to return us to the Chinese Theatre. Again we waited on the hot bus for a good 20 minutes while this driver disappeared and came back having bought himself some lunch. My suggestion - buy yourself a good map of the stars homes and drive around to see them yourself!!! This will save you about $50 per person!