Our luggage did not arrive with us. We had to spend time filing a claim form. The driver was very understanding and waited for us.
When we exited the airport we found a private Mercedes waiting for the two of us to take us to the hotel.
At time of departure we also had a private ride in a Mercedes. The driver was ready at our hotel at 5:30 a.m. and the ride was very comfortable.

In summary, the service was absolutely excellent.
The driver was very kind

Hotel pickup and return was very good.
However, in Capri, we were squeezed into the small bus or van. There were too many passengers in the van. The lunch place was poor, harried and with lack of food choice.
The guides were good and satisfactory under the crowded circumstances.