Munich, concludes Frankfurt, Germany
The trip was well planned and delivered. I am satisfied about the arrangement in general, and found the tourist attractions matching my expectations, so it is a good trip worth the value and travel involved. I have the following comments regarding the travel arrangement I experienced , they may be useful for the future improvement of this type of tour: 1. The full package of itinerary and vouchers are received too late, on the second stop, I prefer to receive it before the start of the tour, so I'll have more understand on how it will work, and less uncertainty. 2. The bus drivers have different level of service standard. The driver from the Rothenburg to Frankfurt is really professional and helpful, although only two small stops, but he advised us of the where about of the closest rest rooms etc, very friendly. But I have concerns about the driver from Hohenschwangau to Rothenburg. Firstly, his bus is very noisy and vibrating a lot, the whole trip is not comfortable, the bus clearly needs service check to solve the excessive noise and vibrating problem, second, when the bus arrived in Rothenburg, he is busy calling the office to report the bus, and did not pay attention to call taxi to pick up me. On that day, I waited 20-30 minutes, no taxi appeared to pick me to the hotel, and the driver refused to answer my question about the taxi, it is very unpleasant experience. Finally, I called the taxi company with the help of a local person to request a taxi, and after the call, a taxi arrived finally. I found the driver should at least contact the taxi company to acertain the taxi arrival.
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