I belive this could have been a very tour, but it was not. Having seen Villa d'Este over 340 years ago,I eagerly looked forward to the tour. We were to be picked up at the hotel at 1:45 for the 2:30-. The pickup driver didn't arrive till 2:20 and still hd 2 more stops to make. The tour was in English, as written in the informaton, but with a translation into French, meaning others were talking when you tried to listen to your information in Englis. We didn' have but 1:15 mintues, so did not see everything there was to see. I would have liked a brochure upon checkon, but the guide did not get any. At the Villa 'Este we were given a short information talk, then given time to explore the grounds. The worst thing about this tour, which could have been outstanding, was at the end upon arrival back in Rome. The guide asked each couple where they were staying, and told them the drop off point. We told her our hotel, she gave us 2 choices, but said she would ask the driver if he could drop us closer to th colesseum ( which was close to our hotel.) We never heard if we would be dropped closer. When the first of the 2 mentioned drop off points was reached, the driver did not stop at the location. When the 2nd mentioned point was reached, no mention was made of the places this drop off point was near to. My husband asked where we would be dropped, and was told at the Termini station. This required we walk at least 3 kilometers back to our hotel. We feel we were "dumped", not dopped off. After over 3 hours of walking. we didn't need to walk another 3 kilometers. More information would have helpful, and being dropped at a closer point with clearer directions regardng the dropoff points would have been nice. To say the least, I was most disappointed in this tour, after being on other Viator tours, which were outstanding.
Hong Kong, Hong Kong
Good informative tour. Recommend getting on first thing and doing Victoria Peak. By the time we got to Victoria Peak, the line was so log for the tram, we didn't go.Agent at ferry terminal buildng, where we exchanged voucher for tickets, was extremely good, and took her time answering all our questions
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