Los Angeles, California
I am not happy with the Hollywood strip helicopter tour. When I got to Los Angeles I phoned them to verify my trip. They told me that they would pick me up at my hotel at 9am on Thursday 24 November for a 10am flight.
On November 23rd they phoned me on my UK phone and US phone and hotel to tell me that they had no Pilots to take me on my tour. They told me they could take me on the tour on Friday 25 November but I could not do this date as I have another trip planned for this day and could not take the tour on this day.
They told me that this was the only day that i could take the tour. I told them that i had booked the tour months ago and they should have known this was a holiday in the US.
In the end i phoned Viator and they manage to get them to take me on the tour on November 23rd.
When the car came to the hotel it was not what they said it would be. It was a small car. On the web page it said that I would be picked up by a luxury PT Cruiser complete with a stocked minibar, snacks and other limousine accoutrements. This was not the case. Also as for (The tour includes a unique souvenir T-shirt and framed photograph to remind you of your scenic flight over Hollywood.) I did not get this and will be phoning them up to find out where it is as i have paid for this which was not cheap.
I would not recommend this tour to anyone I know.