We were lead to believe that when the driver picked us up at the airport, he would have all of the documents and passes with him. The driver had nothing with him, and informed us that we would have to go to the Main office to pickup the documents. So instead of starting our sightseeing in Milan with our various passes, we had to discovery the most direct mode of transportation roundtrip via taxicab to reach the vendor so that we could obtain our documents. Which result in a lost day of sightseeing and a big dent in our sightseeing budget. I would truly hesitate before buying another Viator tour, this was a big letdown!!!
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