Hello, thank you for this opportunity to provide feedback on this trip. On my return to Rome from Florence the shuttle forgot we were there as we waited for 45 min. On calling the number on printed voucher there was another bus which I believe came back and had notheing to do with us but collected us form the specified collecting point which was a hotel that we caught a taxi to . It was nerely a disater as we had long time relatives to see in Rome the next day and it was our last chance before leaving Italy. Not to mention having to find a place for an extra night in Florecnce and then organizing our return to Rome in time for our departure flight out of Italy. Poorly orgainised and was very stressed at being left. Thank you to the Hotess on the bus which was form Napoli her name was something like lucia... And at least in the end we got a shuttle to ROme. Our impression of the local opperator was poor orgainisation. BUT at least we were delivered to Rome safely and the pre paid trip and service was delivered, subsequetnly by anothe shuttle. Thank you . I do wish to use this service in the future and see it as an important service. Just a few minor adjustments and attention to be made. Essentially checking off lists. Kind Ragards.
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