Good. Punctual service. Not crammed in like the arrival, much better.

The worst coach trip that I have ever been on, in over two decades of trips on holiday!
The coach had faulty rear suspension and had been in a rear end collision ( rear bumper hanging down and rear quarter damage to bodywork ). Every single bump was amplified in the back and was like being on a see-saw and we were bouncing in the seats. No toilet which on such a long trip would have been very helpful.
It was dirty inside and out, the inside having food packaging and the remainder of sandwiches floating around the floor as we were driving. This operator will have our recommendation for anyone we know NOT to be used! Driver did not accompany us in yosemite and the small bits of information given were very poor. A lot of people really struggled with the first walk and the guide was nowhere to be seen! A very bad experience which I am more than willing to talk to you about in greater depth if you would like. I feel that this operator should be excluded from your database as it will be detrimental to your companies good standing within the holiday travel sector.

Excellent. The tour guide/driver gave excellent commentary on the trip.
The guide accompanied us and gave helpful information.
Comfortable coach with on board toilet which was very handy indeed. Excellent driving and a great trip.

Very poor and dangerous.
We were crammed into the vehicle and had to have some of our luggage on our laps as rear boot space was full to the ceiling. Every seat was taken, even the front seat next to the driver.We kept looking at the luggage, which was floor to ceiling in the boot space, as we were sitting at the very back of the vehicle and were worried as in the event of an accident, the uppermost pieces of luggage would have slid into the back of our heads. The passenger in the front had luggage on his lap also.