Positives: Drivers Jimmy and Roberto plus GrayLine representative Bel were great - truly friendly and did their best to be helpful. No problems with the personnel at all.
Negatives: Arrival "greeting" was late and found us only by accident ......... and unfortunately neither the driver nor reps had any idea where our lodging in Salvador was located, causing a delay of almost three hours before we finally arrived at our location after arrival at the airport and multiple phone calls. Note: Our lodging is one of the top-rated pousadas in Salvador - no private apartment or overnight guesthouse - so not sure why a problem came about.
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