London, United Kingdom
I highly recommend purchasing the ticket online before you get there. I was able to zip right in ahead of a line that was very, very long.
The experience itself is enjoyable. The minute you walk in, everyone ahead of you will grab a seat, but before long, people are getting up and walking around the capsule.
I went on a day when it was clear, so I imagine if the weather is dreary, it may not be the best (if you can't see).
One thing I really enjoyed was the interactive viewfinder, which allows you to touch an area on the screen and see what it is you're looking at in real life. (Not that I remember now!)
The Cliffs themselves were great! I did not care for the gnats/mosquitoes and there were plenty of them, which surprised me since it was so cool outside.
Our driver/guide (Conrad) did a good job driving and when he was talking with the bus about what we were passing through or seeing, he was funny and likable.
I took the Hop-on Hop-off tours in 3 places: Singapore, London and Cardiff. This one was the last one of the 3 and surprisingly, the staff were rude and not accommodating at all.
Redeeming my prepaid voucher was a nightmare. Instead of being able to do so on the bus, I was told (when I boarded) that I had to make my own way to the Mall. Once there, I tried again to get on a bus and was told I had to redeem my voucher inside the mall.
There are plenty of buses and 3 different routes which cover the entire city. Buses run every 20 minutes or less, so you don't have to wait long.
The commentary is pre-recordered but set to a low volume and if you're on the upper deck, you cannot hear what's being said.
The shocker was when the tour circles around to Mall and we all had to get off whether we wanted to continue or not. When I asked if we had to get off, the driver said, "yes, you have to get off. That's why it's called a hop on/hop off bus." What??
If I had it to do again, I'd choose this same company because it seems to be the only one for sightseeing that covers as much of the city, but I would not expect it to be as nice as the ones in Cardiff and London run by the same company
Cardiff, United Kingdom
Maybe because it was the season, but the buses run every hour on the hour, so if you miss one, you have to wait an hour.
That's all the bad I have to say about this tour. It's easy to redeem your prepaid voucher. You just give it to the driver and she pops out a receipt.
The commentary is done by a live person who speaks clearly and loudly. You need to let the guide or the driver know where you want to get off; otherwise, they don't stop. But it's very personable, as they will remember that it was YOU who wanted off at a certain place, not just that some random passenger did.
I felt like I could have asked them to make an unscheduled stop and they would have (although I didn't.) They just made me feel like they were there for me only.
The woman who did the commentary was really funny and interesting. This was an enjoyable tour.