Pick up and trip were prompt imformative and pleasant. Bus was comfortable, personnel efficient and courteous. Just one thing though - we asked at least twice about getting dropped off at Holiday Inn at Seventh Avenue Downtown, but bus company simply declined saying it would not organise drop off at various other hotels in San Diego. Maybe in declining, it would be even better service if Lux America had suggested we try to contact the Holiday Inn to see if they had a shuttle service of their own to ferry us around from First Avenue to Seventh Avenue. As it turned out, they did have a shuttle service but we did not know about it til after we arrived. We had to wait ages for cabs - which the drop off hotel at Four Seasons generously organised for us at no gain to them. Had we known, we could have asked the Holiday Inn to send their shuttle around to Four Seasons. While this could be interpreted that Holiday Inn have failed to let us know about the shuttle, I believe there is a clear service responsibility of Lux America when it declines requests for drop offs elsewhere to suggest we might be able to get assistance from our destination hotels . In that way, if the various destination hotels have failed to provide that information, at least Lux America will have done their "extra" bit to help. Lux America overall get a 5 star rating from us for all of the trips we did through them. Also Viator in organising us.

Great service and excellent to be dropped off at our Anaheim hotel as well.

Overall great trip plenty of leg space good scenery and we were very comfortable. I guess from our perspective a hotel drop off in Las Vegas would have been great because logistically there were 6 of us but at the price we paid for LAX to LAS obviously you can't have everything.

Great ideal for what we needed

Courteous prompt and slick - driver was an absolute gentleman.