I took this tour on 12/17/11 and it was pretty good. The hotel pickup worked fine and we were dropped off at a central bus terminal to board the bus to Mt. Fuji. It was a clear day and Mt. Fuji was visible from west Tokyo. We stopped at the visitor center at the base of the mountain and the 5th station which appeared to be halfway up. There were some shops at this station. Bring a jacket as it was cold and windy at this station. Then we went to the restaurant at a local hotel where half the bus got lunch since they had the lunch-included tour. If you don't get the lunch-included tour, there was not very much other than some very basic fast food and some limited backed goods for lunch so you may want to bring something along. We then went on a aerial tram ride near lake Ashi and a one-way cruise on Lake Ashi. We were apparently running late and only had ~10 minutes of picture-taking time at the summit of the aerial tram and had very little shopping time. The bus picked us up at the cruise terminal and we proceeded to the bullet train which took us back to Tokyo subway station where most people hopped on subway trains. Our tour guide pok good english and was very interested in making sure no one got lost and that we all knew how to get back to our respective hotels. She kept things interesting the whole time with even some oragami on the ride back from Mt Fuji.