Las Vegas, Nevada
Absolutely awful experience. My friend who had booked along with me and was trying to match up our bookings received an email while we were all the airport being told that they could not accomodate us. There was little concern or apology for this. We were offered alternative dates but this was pointless as our date was very specific. An alternative tour was offered which we did take up in the end. I personally never received an email from Viator or the tour company to confirm the situation one way or the other and it was a very stressful experience.
Las Vegas, Nevada
The pick up from the limo was pretty much on time. The driver was courteous. Note that you do share the limo with other people on the tour, we had two others although they were not a problem although they weren't in our copter in the end.
The operation is out of McCarren and is very professional. Put us at ease straight away. There were about 3 copter loads that leave at once, after a 30minute wait or so.
Our pilot was absolutely brilliant although his name has sadly escaped us. He was very friendly and chatty the whole way through the trip and put everyone at ease. He was very engaging.
I had read the reviews before booking and agree that being in the middle on the back seat isn't a great view as I was stuck there on the way out. Thankfully our pilot was very democratic about this, and used a coin toss and a guessing game to allocate seats there and back. Can't really say fairer than that. Note, that when coming back, you want to be up front, or on the left of the helicopter for the good view of the strip.
The trip itself was breathtaking, the canyon is truly a thing of wonder. I saw that some say the South rim is even nicer, but if you have limited time this is plenty awe inspiring. The landing in the canyon isn't actually on the floor of the canyon but an outcrop, and don't expect too much from the lunch as its a little rushed and is a packed lunch. But we enjoyed it, and especially our pilot's tale about his Texan wife and the mountain lion!!
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