We found this tour excellent, what made it for us was the fact that though we had an elderly person in a wheelchair, the driver and assistant were very friendly and helpful, he was the only driver that took the trouble to deploy the wheelchair ramp for access. (see Florence tour). We were caught in a short storm and the driver even cleaned the windows so that we had a good view. the tour was good value and Pisa a must see.
We travelled with a disabled elderly person in a wheelchair and parked at the Galileo stop because of easier parking, and waited under the trees at the other side of the road from the stop to shelter from the Sun. We saw the bus coming down the hill and started to cross the road at the crossing, the driver wouldn't wait at the stop for us. At one point we were in front of the bus at the crossing I indicated we wished to board, he waved his hand and carried on, fortunately the next bus was only 15 min. the driver and assistant were very friendly and helpful. We toured Florence and found it very busy and wheelchair unfriendly.
We caught the tour bus back to our parking spot, the driver and assistant were too busy chatting and drove past our stop, I had to shout for attention, and we walked back to the car, not happy
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