I must say that I have never received such a poor service from Viator:
The “local agency” mentioned in my voucher to this Budapest city tour was not a “local” agency, but an intermediary agency based in Austria! Consequently, the so-called local phone number was an international phone number of Vienna!
Nevertheless I phoned this so-called local agency the day before (as stated in the voucher) in order to confirm the pickup time at my hotel in Budapest (Sofitel Chain Bridge).
The lady confirmed that I should wait in the lobby by 9:30 am.
So I did…
I waited until 9:45 and nobody appeared to pick us up. The tour was supposed to start at 10:00. So I began to be somewhat anxious and I asked for the help of the Concierge, who also considered quite odd that the so-called local agency had a phone number of Vienna…
She called them and, after insisting, she got the name and the phone number of the real local agency (Eurama) based in Budapest, more exactly in front of our hotel!
She called them and they said that they were not expecting to pick us up at the Sofitel, since we were staying at an extremely short walk distance (which we did not know and was never told to me!).
Finally, at 9:55 a nice man showed up in the lobby asking for us. He walked us through the 80 meters walkway between Sofitel Chain Bridge and Intercontinental Hotel (just in front) were the Eurama agency is based.
The minibus was waiting for nobody else except us and we finally managed to join our tour (just 5 minutes before departure) mostly due to the Sofitel’s Concierge help…
The tour was ok, but the beginning almost ruined the whole experience…
An excellent way of getting the most significant highlights of Antwerp and even a supplemental information about Brussels because the guide was kind enough to give us a lot of information while leaving Brussels towards the highway.
Visiting the diamond factory was interesting and did not request too much time.
The guide – Stephan – was just 5 stars!
We were dropped at our hotel (like all the other members of the group) which was very comfortable at the end of a somewhat tiring excursion…
I definitely recommend the program!
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