This is my 5th time travelling with Viator and its also the first time that i had to follow a Viator tour with 30 other people. The reason why i liked travelling with Viator is becos of its small-group tours, you can have very personalised service/guide and travelling is a lot more convenient and faster (dont have to keep waiting for others).
Me and my friends were very shocked, as, if we wanted to travel with the typical large bus tour groups, we could easily booked it off through any local travel agency.
About the tour - it was multi-racial on board the bus, the guide had to speak/repeat in 3 different languages. Food and hotel were value for money. We were bought to some "tourist-only" night market (in kaoshiong) where everything was so expensive, we took a cab and left to a near by mall. We were also told that its their custom to give tips.
In my opinion, i guess this tour is more suitable for the older age.
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