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Castries, Saint Lucia
In one word: disappointing. On our way to Soufriere, we were repeatedly reminded that we would get to choose between mud baths and the botanical gardens when we arrived. However, when we got off the katamaran, we were quickly herded to buses without being asked our choice. We tried to ask if the bus they were pushing us into was the one going to the mud baths but were brusquely told to get on the bus and not hold up the line. Of course we ended up at the botanical gardens (lovely though they were) and not where we wanted to go. Also, the katamaran was late leaving in the morning and again after lunch. When it came time to snorkel, they handed us snorkeling gear and everybody put them on. But before we could get in the water, we were told there was no time left to snorkel if we were to be back in time to board the ship. We had to quickly remove the gear and jump on a separate katamaran to take us back to port while the other guests stayed behind and snorkeled. So we paid for the mud baths and snorkeling ... and got neither! Viator was aware of the ship schedule and didn't deliver on what was promised. Also, they "promise" to fly you to your destination if they don't bring you back before the ship sails -- but what they don't tell you is that, in order for them not to have to do that, you might have to miss some of the activities you paid for. Not right.
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