The scheduled pickup at the Barcelona Airport went very poorly. When I checked in at the counter, the agent advised me that there were no drivers available to transport us to the hotel. She advised me to hire a taxi and pay for it myself. When I explained that the reason I booked the pickup service was to avoid having to deal with a taxi. She stated that she was sorry but there were no drivers available for me. As I was leaving the agents office a driver approached me and said that he would take us to the hotel. He already had a full load but managed to squeeze us on his bus and delivered us to our hotel.
This was not the kind of service that I had expected.