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Frank

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Frank

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Oct222013

Tour/Activity

Illuminated Rome Night Tour with Aperitivo

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

Very nice tour. Our guide (Nina) loves her city. She gave us a wonderful and relaxing tour of Rome's many sites. It was a beautiful evening. I would recommend to anyone visiting Rome to take this tour. Thank You Nina.

Oct092013

Tour/Activity

Sitges and Freixenet's Cava Wine Cellars Day Trip from Barcelona

Barcelona, Spain

My Rating
2 star rating: It was OK, but could have been better

My Review

We did the Freixenet Cava Wine Tour and Sitges in October 2013. The tour of the winery was very good. The tour was actually done by an employee of the winery, not by the local tour operator. The size of the wine cellar was amazing and the sample was very good.
After leaving the winery we went by bus to Sitges. After doing a short tour of Sitges we had free time to eat and/or shop. The guide told us to meet at 2:00 PM just out of the city. We were instructed that the bus would not wait because there were folks on our tour that head to be back by 3:00 to make their next tour.
Everyone met at the location before 2:00, but there was no bus. The guide informed us that the bus had broken down and there would be another bus to take us back to the office in twenty minutes. One hour later we were still waiting for the bus. The guide did the best she could to avoid us during this time, leaving us all in the dark as to what was going on. Finally, a bus arrived at 3:30 to take all of us back to the office.
I know that buses breakdown occasionally(things do happen), but the manner in which the tour operator reacted to this was very poor. From the guide not keeping us informed(if she was informed) to the way we were treated when we returned to the office was unsatisfactory.
I would not use or recommend this company. We booked several other tours throughout Spain and Italy that were very good. This was the only tour company that we had a negative experience.

Oct082013

Tour/Activity

Barcelona Airport Arrival Shuttle Transfer

Barcelona, Spain

My Rating
2 star rating: It was OK, but could have been better

My Review

The Pros: The driver was pleasant and we did get to our hotel.
The Cons: The vendor gave poor instructions on finding their location at the airport. Two days prior to arriving we were instructed after landing at Terminal 2 to go down stairs to their location. When we did this there was no one there and the counter was closed with no information available. After checking with airport information we found out that they were only open in Terminal 1 and we needed to catch the shuttle to Terminal 1. After dragging our luggage onto the shuttle and arriving at Terminal 1 we were told that we will need to wait for a driver. No apology or no explanation was given for the wrong information given on their email. After a 45 minute wait the driver finally did arrive and we were taken to our hotel.
After experiencing Barcelona airport I would recommend that travelers would be better served taking a cab to their hotel. There are more than enough taxis available (especially during morning hours). Service would be quicker and less expensive.

May132012

Tour/Activity

London Full-Day Sightseeing Tour

London, United Kingdom

My Rating
5 star rating: Highly Recommended

My Review

This is a terrific tour for anyone who has a short time in London. We were able to see many of the sights that London is famous for as well as many out of the way sights that only a tour guide with much knowledge of the city would know. David (Tour Guide) did a wonderful job of entertaining us on the tour with his knowledge and enthusiasm for his job. He always seemed to get us in the right place at the right time.

May122012

Tour/Activity

The Beatles London Walk

London, United Kingdom

My Rating
4 star rating: Recommended

My Review

This was a terrific tour for any Beatles fan, as well as other British rock groups of the sixties. The guide did a wonderful job. The only negative I would say is there is a lot of walking and the guide did not allow for a break during the tour.

May122012

Tour/Activity

London Shared Arrival Transfer: Airport to Hotel

London, United Kingdom

My Rating
5 star rating: Highly Recommended

My Review

You could not ask for better. Although this is listed as a "shared transfer" we were th eonly ones the driver picked up and he took us directly to our hotel. The driver was waiting for us at Heathrow with a sign in hand, making it very easy to find.

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