• USD ($)
  • English
Jennifer B

Report problem

My Profile

Jennifer B

This member is not sharing any profile information publicly.

Aug072013

Tour/Activity

3-Day Sydney Harbour Hop-On Hop-Off Cruise Pass Including Taronga Zoo Entry

Sydney, Australia

My Rating
5 star rating: Highly Recommended

My Review

A great deal because there's so much to see- the crew on each ferry was friendly and helpful. Highly recommend this!

Aug052013

Tour/Activity

Blue Mountains Nature and Wildlife Day Tour from Sydney

Sydney, Australia

My Rating
4 star rating: Recommended

My Review

It was a great trip with a little bit of everything: The Three Sisters in the Blue Mountains, Scenic World, and a wildlife sanctuary. The only complaint is that I felt rushed at times especially at our first stop, Echo Point; it would have been nice to explore the trails. Other than that, a wonderful trip!

Aug012013

Tour/Activity

Melbourne Departure Transfer: Hotel to Airport

Melbourne, Australia

My Rating
5 star rating: Highly Recommended

My Review

I love the convenience of having a pickup from the airport and my hotel rather than getting a taxi. I checked taxi rates in Melbourne and would have spent a fortune to get to the airport. Both times the drivers were on time and friendly- I recommend booking a transfer in any city rather than taking a taxi- great service!

Jul312013

Tour/Activity

Great Ocean Road Small Group Eco Tour from Melbourne

Melbourne, Australia

My Rating
5 star rating: Highly Recommended

My Review

Loved every minute of this! Paul, our driver from Go West, was friendly, funny, and informative. We had coffee, tea, and cake at Bells Beach and stopped at several breathtaking spots along the Great Ocean Road until we got to the 12 Apostles. I took the helicopter ride and it was an amazing experience. The views were absolutely breathtaking- I couldn't have asked for a more perfect trip.

Jul302013

Tour/Activity

Melbourne Arrival Transfer: Airport to Hotel

Melbourne, Australia

My Rating
5 star rating: Highly Recommended

My Review

Great savings rather than taking a taxi- highly recommended!

Apr072012

Tour/Activity

Paris Shuttle Departure Transfer: Charles de Gaulle Airport (CDG)

Paris, France

My Rating
3 star rating: Worth doing

My Review

When I landed at Charles De Gaulle, it was a bit confusing finding the right location for my pick-up. There were several men wearing Paris Shuttle shirts- when I approached them, they told me it was the Paris shuttle, but they didn't confirm or ask for my name or any other information. I waited for 20 minutes before someone approached me- he told me to wait a few more minutes and someone else would drive me. I waited another 10 minutes and finally a man I spoke to originally said he was my driver. I am a seasoned traveler, but all of this caused a lot of unnecessary confusion and anxiety. Maybe the drivers should have people's names on signs like other companies.

Apr072012

Tour/Activity

Amsterdam City Sightseeing Tour

Amsterdam, Netherlands

My Rating
2 star rating: It was OK, but could have been better

My Review

We booked over the phone while in Amsterdam for a tour the next day. It was a very long booking process, and the representative seemed as though she was not very confident. She put us on hold 4 times during the call and it took a very long time (about 35 minutes to book the tour). We paid separately, because it was easier for us. As we had no access to a fax/printer, she faxed our confirmation vouchers to the company directly, and gave us confirmation numbers to present the following day. When we arrived on April 6th for our 10:00 tour, and presented the confirmation numbers and told them that Viator was faxing the vouchers, the company representatives had no idea what we were talking about. When they finally figured it out (a supervisor was called in), they told us that we'd been booked for the same tour on separate days. One on the 6th and the other on the 7th. In addition, during the time it took to figure everything out, the tour had left. As only one of us were reserved on the tour, it most likely wouldn't have worked out for us to go on it together anyway. The company's solution was to give us tickets to a "Hop-On, Hop-Off" bus. The rep told us "It was the same thing" as what we'd booked. I was not happy with that solution. We spoke to the manager, who was nice and he gave us a small amount of money back "difference in price," but getting our money back wasn't an option, unfortunately. He did the best he could, but it was really not his company's fault, it was the Viator rep who'd botched our reservations. (As an aside, we didn't really like the hop-on hop-off experience, as they seemed to be more interested in selling tickets to the attractions you could hop-off to, than explaining what we were seeing. Needless to say, it was unfortunate that things turned out this way. As you can imagine, it was an extremely frustrating and difficult experience to walk in ready for a guided tour of a city we'd never been to and come out feeling nearly empty-handed. We only had 2 days in Amsterdam, and this tour was to be the highlight of our trip. So, not having taking it, the trip was a bit of a wash.

Apr012012

Tour/Activity

Paris Shuttle Arrival Transfer: Charles de Gaulle Airport (CDG)

Paris, France

My Rating
4 star rating: Recommended

My Review

My driver was on time for my early morning pick up and got to me the airport in plenty of time.

Viator uses cookies to improve your experience on our website. Learn more about how we use cookies and how to change your cookie settings | Close message