It was required that you call and confirm your reservations at least 24 hours in advance. Even with the telephone numbers listed, I was not able to get a hold of anyone to do so. Neither the local Mexican number or the International number worked. I called Viator and was able to talk to someone in person, which was very nice. They sent an email to the tour company and there were no problems with the confirmation. When my wife and I arrived, we were told that there would not be a 4x4 UTV (side by side ATV) available. They did however put us in a Jeep/Snorkel tour and provided us with lunch afterwards. We were originally disappointed but after it was all done. I think the Jeep actually worked out better. Reason being we actually got to see more of the Island vs. just the atv area. With the Jeep you could run the paved roads as well as go anywhere the atv's went. This is not by any means a hard core Atv or 4x4 excursion. Overall, my wife and I had a great time and would recommend this trip. Do the Jeep and Not the ATV!
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