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Oct172012
Tour/Activity
Istanbul, Turkey
My Rating
Punctual and curteous staff; clean car;
Oct152012
Tour/Activity
Izmir, Turkey
My Rating
Punctual and curteous staff; clean car;
Oct152012
Tour/Activity
Istanbul, Turkey
My Rating
Punctual and curteous staff; clean car;
Oct142012
Tour/Activity
Kusadasi, Turkey
My Rating
Neon told us to deal directly with Grand Wonders, a local Efes tour company, to confirm our private tour to Priene, Miletus, Didyma. This was not acceptable since Neon was responsible for our private tour and yet we have to negotiate on our own.
Overall, the tour guide was knowledgeable, the car was clean. Lunch was provided at a local restaurant where food was not good and the restaurant did not appear to take cleanliness as their priority.
Oct132012
Tour/Activity
Izmir, Turkey
My Rating
The pickup was confirmed at 7:00 am but the driver did not arrive until 7:30 with a dirty van, and went through 2 other pickups around Izmir. Finally the van seated a total of 10 passengers uncomfortably to Ephesus, we were seatd in a seat designated for 3 adults but 4 adults occupied the seat. We raised our concern with the driver who did not speak English, and was explained that we have to deal with his company upon arrival into Ephesus. Eventually, we were being dropped off in a local tour company around 10 am in Ephesus.
When we questioned the person in charge at the tour operator. He told us that the tour guide assigned to us, could not work as there was a death in his family. Instead this tour agency decided without our consultation or offer of reimbursement to put us into a group tour. Until we voiced our discontent, this tour agency had no intentions of honouring our private tour of Ephesus. As well, Neon made no attempts to intervene on our behalf when we phoned them and explained the situation. If I were to visit any area in Turkey other than Istanbul, I would not use this tour operator again. I hope Viator takes note of what we are reporting so a similar situation does not occur to other travelers who are willing to pay extra for private tours.
Oct122012
Tour/Activity
Izmir, Turkey
My Rating
For our private tour to Pergamum/Asklepion, when we confirmed the day before, Neon was unable to locate our booking, after providing pertinent reservation information, Neon was finally able to find our reservation and confirmed the pickup time and location. The tour guide arrived promptly and the Pergamum/Asklepion private tour went well.
Oct112012
Tour/Activity
Izmir, Turkey
My Rating
Punctual and curteous staff; clean car;
Oct102012
Tour/Activity
Istanbul, Turkey
My Rating
Punctual pickup; Clean car; knowledgeable tour guide; good lunch at a local restaurant;
Oct092012
Tour/Activity
Istanbul, Turkey
My Rating
The tour operator was rude when asking for our Viator voucher; he did not readily provide any ear plugs or brochures and gave it to us reeluctantly after we asked them for it; the start time did not match the start on the voucher, we waited more than 40 minutes before the tour finally started;
Oct092012
Tour/Activity
Istanbul, Turkey
My Rating
Punctual pickup; Clean car; knowledgeable tour guide;
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