Pisa was excellent, Florence was crowded.The tour was a very large one and time was spent rounding up stragglers who had stopped to buy souveneirs or gelato during the tour. I'm not sure what could be done about this.
The entrance price should have been included in the tour as much valuable time was wasted queuing up for tickets from the lone ticket seller when we arrived. There was no audio and the softly spoken tour guide was hard to hear, nor did she have a flag or other identifying object. We felt disappointed with this tour.
The best excursion. Nikki was funny , entertaining and informative. We thoroughly enjoyed our tour and felt that it was excellent value for money.
Well organised, but theVatican was very crowded, probably due tote season.
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