We did the Grand Tour so we had both routes. The guides were very helpful and friendly! The outer tour was better for transportation between sites (BMW museum, Olympic Park, etc.) but the inner tour of the city center was so informative! It was also a great alternative to renting a car since you can hop off at any of the locations around town.
I had a great time! There are some reviews saying that there have been problems for those that used the Rome to Florence bus as a shuttle. We used it for this purpose, just a shuttle to Florence, and it was awesome! We were picked up at a nearby hotel, then boarded the bus and our tour guide talked occasionally along the way about the sights we saw and the history of the area. We stopped halfway to use to restroom and do some shopping, the store let you taste all the different wines, olive oils, spreads, etc, and it was a nice little stop. Once we got there we were dropped off at Academia, just like the information said we would be, and we made our way to our hotel on our own. It was just what we wanted!
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