San Jose, Costa Rica
The pick up was fine. I would request that the drivers speak a small amount of English it makes the trip a bit more friendly.
On the return, I happen to have called, because my prior experience with Viator is that you notify the riders the night before at our hotel on the pick up times. When I called the in-country number the gentleman initially said I did not have a reservation, but once I gave him my trip code he found it. All drivers were very timely, which I appreciate. I look forward to my next trip or transport with your company.