London, United Kingdom
When we arrived there was no one waiting for us. After waiting for a half hour we called and they said they would send someone. 45 mins later we got a surley man who hated London. Had nothing good to say about London. No water, NO newspaper, NO damp clothes, as stated in the description. Big rip off.After 12 hours flying this is the last hassle we wanted or expected for $125. DO NOT USE THIS TRANSFER. RUINED OUR ENTIRE DAY.