London, United Kingdom
the escorted tour was disappointing as it was only having a "tour guide" escort you to the hop on hop off bus and then advised to get off at particular stops.
The tour guide was not very loud when speaking and the tour group of 7 people struggled to understand what he was saying and what we were meant to be doing. It appeared to be not a very professional tour as i could have easily got on a hop on and hop off bus myself and guided myself around as this tour was advised it was an escorted tour around and i did not expect to be escorted to get on a hop on hop off bus and was expecting a bus/coach for the tour group whom had paid to be shown around and not to be placed on a hop on hop off bus where this could have been done without an escorted tour guide.
The hotel was great being a 4 star accommodation, however, the location appeared to be quite seedy and the tour guide did not know where i was staying until i showed him the details and he had to show me how to get to my hotel via public transport - underground/train which i also had to pay for myself.
overall was an average tour due to expectations from previous tours purchased being more professional. If i had known earlier that the tour would be set up in this way, i would have chosen the non escorted tour being cheaper as there was not much difference being non escorted to being escorted as it was all on a hop on hop off bus.
London, United Kingdom
the time of the pick up selected was different to what was on the confirmation. Luckily i had checked with the company 24hrs prior to pick up to then be advised that the time of pick up was not what the confirmation had due to a system glitch on Viator website. This then caused the rest of the days plans having to change as i was expecting to be on the 9am time slot and the system had 11am which meant it would be a later return time.
Overall shopping experience was great, but could have done without the drama's for the pick up time due to system glitches.
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